InfoTech-Cs is present in the software development tools business from 1992; initially focused on the Software Quality and Application Mining (code parsers) we implemented later the set of tools (R.E.S.T. suite) to address IT-Governance.

The core of InfoTech-Cs products is RestWeb - the web application evolved from earlier versions gathering Request for Change tools, to the complete and easy to use product that addresses IT Management Process.

Main topics implemented in RestWeb (ITIL terminology):

• Change Management (RFC)
• Configuration Management
• Service Desk (HelpDesk)
• Incident Management
• Application Management
• Release Management
• Project & Portfolio Management
• Service Catalogue

RestWeb provides the central contact point between the IT organisation and the customer and reflects the complex organized structure of the company and of people with different roles and profiles.

RestWeb automates the process which start with different type of inputs (Request for Change - RFC, Incident Report, Service Desk Request) being raised and is in control from the assessment until the acceptance of the change.

RestWeb enables visibility and tracebility of the change processes from the beginning (ex. RFC raised) to the end (Release into production).
The RestWeb flexibility allows to organize the IT processes, from the most complex process work flow (ex. authorization, assignment, analysis, development, test, approval) to the simple ones in the relation of the issue to be resolved.

Main benefits in using RestWeb:

• User, Costumer
• central point of entry
• improve the communication (common language) and collaboration with IT organization
• monitor the process work flow
• IT person
• central capturing of Requests
• formal communication between IT organization and User
• clearer visibility of issues and priorities
• traceability of the changes (documentation)
• mining and analysis of the changed module code
• IT management
• increase the agility to respond to changing business needs
• process planning and controlling IT services
• audit - quality characteristic and standards are measured and verified
• reduce operational costs
• Dashboard reporting to increase IT visibility

RestWeb for Natural (Adabas), JCL, Java applications:

RestWeb is running in IT sites having legacy applications developed in Natural (Adabas), Cobol, Jcl, being enforced by the integrated source code analyzer.
The lowest IT Service Management processes (Application Management, Release Management) are directly related to the source code for those applications.
The ability to trace the relations between the Request For Change and the consequential changes of the source code gives the answer to the common question why, what, who implemented the changes. The modifications to the applications are documented, it is possible to verify that the deterioration of the modules (software quality ) are under control.
The latest RestWeb function permits to extract and process the business rules from Natural source code and to examine the impact of the source code changes on the business.

RestWeb - Technical specification:

• Internet Explorer 7.0, Firefox 2.5
• Mysql (Window, Unix)
• Tomcat
• Mailing server POP3
• Optional: Integration with CVS, Eclipse, EntireX (Release Management)

InfoTech-Cs Customers and Affiliates can be found worldwide:

• Australia
• Brazil
• Czech Republic
• France
• Germany
• Italy
• Israel
• Slovakia
• Spain
• The Netherlands
• UK
• USA